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Benefit
This whole day tutorial presents a structured approach to user centred design, based on the principles of the International Standard "Human centred design processes for interactive systems" (ISO 13407), and other associated standards. A core set of practical methods that support the approach will be described. These have been validated by practical application in industry as part of projects supported by the European Union. The tutorial gives an overview of each method, and describes criteria that can be used for selecting appropriate methods. The benefits of demonstrating conformance to ISO 13407 will be explained. The tutorial will be supported by a web site
(http://www.usability.serco.com/trump).
Origins
An improved version of a tutorial given at CHI 98, CHI 99, INTERACT 99 and CHI 2000.
Features
o an introduction to user-centred design
o how ISO 13407 can be used in conjunction with other standards
o gain practical experience of core techniques to support user-centred design
o how to assure usability
o learn how to select appropriate methods within a limited budget
o supported by more detail on a web site
Audience
This introductory tutorial is intended for Managers who wish to improve the usability of their systems, IT Procurers who wish to ensure their suppliers have a human-centred design process in place, and Human Factors Consultants interested in the practical application of appropriate methods. Some knowledge of usability is an advantage, but the tutorial is not aimed at experienced usability professionals or researchers.
Presentation
Lecture and small group exercises.
Instructor
Nigel Bevan is Research Manager of Serco Usability Services. He has a Ph.D. in man-machine interaction. He managed the EU INUSE project, which established a network of Usability Support Centres around Europe, and the TRUMP project that incorporated user centred design into the development processes of two large organizations. Nigel currently provides commercial consultancy in user centred design, and manages the EU UsabilityNet project. He contributed to the development of ISO 13407, and is editor of several other standards.
Benefits
Learn about technologies being used to support groups, organizations, and online interaction. Hear about successes and problems that are encountered. See how different disciplines contribute to collaborative systems and how these technologies affect individuals, groups, organizations and society. The tutorial addresses support for small groups, for organizations, and on emerging support for communities.
Origins
This is a major revision of a tutorial presented at many CHI and CSCW conferences.
Features
o discover the multi-disciplinary nature of computer supported cooperative work
o discuss experiences with technologies that support communication, collaboration, and coordination,
o understand behavioral, social, and organizational challenges to developing and using these technologies
o learn successful development and usage approaches
o anticipate future trends in technology use and global social impacts
Audience
This introductory overview tutorial is for actual and potential users, developers, researchers, marketers, or managers of systems designed to support groups and organizations. Broad experience with collaborative technologies is not expected.
Presentation
Lecture, video, and group exercises
Instructors
Steven Poltrock and Jonathan Grudin, co-chairs of CSCW'98, began collaborating in 1986. Steven Poltrock introduces, evaluates, and deploys collaborative technologies to support teamwork, knowledge management, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on CHI, has worked as developer and researcher in this area.
Benefits
Participants will gain a fundamental understanding of the role and potential of video work in user centred design processes. They will learn to use video in a number of situations including user studies, user workshops and design sessions. They will also have the chance to reflect on the potential role of video in their own work practice. Because of its general nature the tutorial is of interest to a broad audience of designers of user interfaces, software, graphic design and industrial design. It foremost addresses issues relevant to industrial practitioners and consultants, but educators and researchers will also find inspiration for design teaching.
Origins
The tutorial builds on a 'Scandinavian 'user collaboration and action research approach to user centred design. Our work is the result of a number of years of industrial practice with the Danfoss User Centred Design Group. The exercises for this tutorial have in part been developed for a summer school co-organised with the Danish Centre for Human Machine Interaction Research in 1999 and for master programme classes at Malmo University. We presented a similar programme at the NordiCHI Conference in Stockholm in October 2000,where the participants rated it as a very successful tutorial. Following this event we have adjusted the timetable and further improved the video case material.
Features
In this tutorial we will use hands-on exercises to demonstrate how user centred design groups can utilise the great potential of video as design material : Stories created by users and designers to frame the design problem and to establish new design solutions. We will introduce participants to techniques for involving users and design teams in creating video portraits, video collages, video card games, video scenarios, and video stories for design reflection. The techniques have their origin in a Scandinavian tradition of ser involvement and have been developed through actual design practice in industry. With real life design cases participants will get the opportunity to experience video as a tool for driving innovative user centred design and to discuss relevance and opportunities in relation to their own work.
Audience
This tutorial is of interest to a broad audience of designers of ser interfaces, software, graphic design and industrial design. It foremost addresses issues relevant to industrial practitioners and consultants, but educators and researchers will also find inspiration for design teaching.
Instructors
Jacob Buur is professor of User Centred Design at the Mads Clausen Institute for Product Innovation, University of Southern Denmark. His research focuses on design of mechatronic products. He has spent 2 years in Japan studying strategies for product development -in Japanese. For the past 8 years he has had the responsibility of developing human machine interaction design into a core competence for the Danish corporation Danfoss.
Thomas Binder is head of the Space &Virtuality Studio, which is part of The Interactive Institute in Malmo. He has for more than 10 years been working with research, consultancy and design in the fields of Human-Machine Interaction, workplace learning, multimedia design and social aspects of technological innovation, with particular emphasise on the relations between design process, technology, work organisation and skill.
Benefits
You will obtain a basic understanding of the issues related to the development of a user requirements specification, based on user-centred design methods. You will gain practical experience in applying a structured requirements analysis method to a design problem. You will learn about early prototyping methods and have the opportunity to apply paper prototyping to help establish user requirements. You will also have the opportunity to discuss your own related experiences and questions.
Origins
This tutorial draws upon the RESPECT user requirements framework that has been widely disseminated since its development within an EC Telematics Applications project. It is based on the new ISO13407 standard on human-centred design.
Features
o Specification of the context of use before user requirements are analysed.
o Use of scenarios to capture key user requirements.
o Development of a design concept and demonstration to elicit user requirements.
o Performance of expert and user trials on a prototype, to firm up user requirements.
o Specification of usability goals as a basis for user acceptance of the developing system.
o Hands on, practical exercises.
Audience
The tutorial should be of interest to personnel involved in system specification and design including project managers, system developers, marketing staff, user representatives, and human factors personnel. It may also be of interest to teachers of IT-related topics and students studying ergonomics, IT or computing related subjects.
Presentation
The session will start with an introductory presentation on user requirements analysis. The delegates will then be introduced to the RESPECT framework and a case study design problem. There will be a presentation for the 3 main parts of the framework, alternating with short exercises where the method is applied to the problem. There will be time at the end of the day for open discussion on user requirements issues arising from the day.
Instructor
Martin Maguire is a research fellow and consultant at the HUSAT Research Institute. He is a specialist in the area of user interface design and usability evaluation for products and systems. He is the author of the RESPECT user requirements framework.
Benefits
You will learn about the characteristics of the mobile environment. You will get hands-on experience of how to design and evaluate services for wireless devices, particularly mobile phones. Moreover, you will acquire understanding of how a modified usability process and tools can be used in mobile service development to make effective and usable mobile internet services.
Origins
This tutorial is modified from a CHI2000 and HCI2000 tutorials
Features
o How does mobile service usage differ from using the same service built for the PC
o How should you select the right functions for mobile services
o Usability process for developing easy to use services for mobile use
o How to evaluate mobile services
o An introduction to wireless technologies such as WAP and assosiated browsers
Audience
Anybody interested in mobile devices and mobile service development, including usability specialists, user interface designers, and engineers and marketing oriented people. Appropriate for beginners and for more experienced usability professionals that are interested in mobile service development.
Presentation
Introductory lecture about the characteristics of mobile phones and how they are used. Alternating segments of lectures and group exercises.
Instructors
Anne Kaikkonen is a human factors specialist in Nokia Research Center, located in Helsinki, Finland. She has been involved in WAP service development since summer 1998. Examples of the projects are Merita Nordbanken WAP banking service, which is the first commercial banking service and Wishes EC project, which is a project, related to WAP service development. Before Nokia she worked as usability specialist in Fujitsu Computers and ICL Personal Systems.
David Williams is a Head of Mobile Experience in Razorfish, Europe. David is currently located in London, UK, but working with teams and customers in whole Europe. Before Razorfish he worked as a lead human device interaction researcher in Application Research in Motorola labs. He has been involved with mobile device research for several years, first looking to mobile usability from phone manufacturers viewpoint and now from application developers viewpoint.
Benefits
You will learn how to test the usability of products for conformity with ISO 9241 Parts 10, 11. Precondition of any conformance test is the acquisition of usability requirements. You will learn how to acquire them, how to ensure their objectivity, and how to apply a scenario-based method in conformance testing.
Origins
The standard usability test is drawing on an approach agreed upon by German test laboratories, five of which being accredited by DATech, the German Organization for Accreditation of Test Laboratories. (SIEMENS, IBM Germany, TUV Rheinland, TUV Information Technology Essen, and Physikalisch-Technische Bundesanstalt.)
Features
o How to utilize a heuristic for rapidly finding ISO 9241 requirements for design or test purposes;
o how to employ context scenarios for acquiring the product's context of use;
o how to derive requirements, ensure their objectivity, and test the product for conformity with ISO standards.
Audience
The tutorial addresses requirements engineers, usability engineers, usability assessors, and QS specialists, since the focus of the tutorial is on analysis not on design. The tutorial is introductory.
Presentation
Attendees will learn the application of ISO standards, the preparation and conduct of conformance tests by examples and a case study.
Instructors
Dr. Wolfgang Dzida, Senior Scientist at GMD-German National Research Center for IT. He teached at universities in Germany, The Netherlands and USA. He chaired standardization groups, edited several books, and published numerous papers in the field of HCI and safety critical systems.
Thomas Geis M Sc, Usability Assessor and Head of IT Usability Services at TUV Rheinland. He is also certified quality management system auditor. Thomas Geis chairs the DATech working group dealing with both usability testing and assessing the maturity of usability-engineering processes.
Tadako Hanashima, Usability Assessor at the TUV Usability Laboratory in Yokohama and Osaka. She studied Psychology at an US university and was usability consultant with Japanese design consulting companies before joining TUV Rheinland Japan. She is now specialized on usability training of designers and assessors.
Benefits
You will gain an appreciation of the need to understand users, their tasks, and their context. You will learn the strengths and weaknesses of task analysis and of participatory methods. You will learn methods for helping users and developers build shared understandings. You will learn how to move from shared understandings to shared designs.
Features
Topics include:
o How to get the right requirements right;
o The need for participatory practices;
o Creating common ground between users and developers;
o Deriving user interface designs from models of the use situation;
o Hands-on experience of carrying out participatory analysis activities.
Audience
Everyone with an interest in systems development activities, including user interface
designers, developers, managers, usability professionals, human factors engineers, HCI
researchers and teachers. Appropriate for beginners through to seasoned professionals.
Presentation
Lectures, hands-on exercises and feedback sessions.
Instructors
Eamonn O'Neill is a lecturer in Computing at the University of Bath, UK. He developed the participatory approach taught here and has successfully applied it in commercial software development. His PhD on participatory task-based systems development won the British Computer Society's Distinguished Dissertation Award. Hilary Johnson is a Senior Lecturer in Computing at the University of Bath and Peter Johnson is Professor of Computing Science and Head of Computing at the University of Bath. They have provided consultancy in task-based development to commercial organisations, both IT providers and users. They have taught tutorials in task analysis and task-based design at the CHI, INTERACT and BCS-HCI conferences.
Benefits
o Learn terminology, principles, guidelines
o Gain practical experience through group exercises
o Improve ability to make user-interfaces more acceptable, preferable
o Discover research issues
Origins
o CHI-2000 Tutorial on the same subject, UPA August 2000 tutorial, BayCHI September 2000 tutorial, Web Design and Development/San Francisco October 2000 tutorial, CHI SIGs and panels, 1990-2000
Features
o Introduction to cultural models for analysis of user interfaces
o Group design/evaluation exercises
Audience
o Background required: basic knowledge of user-interface design
o Disciplines/roles expected:
- User-interface and information-visualization designers
- Software developers, human factors specialists, cognitive scientists
- Technical documentation specialists
- Teachers, researchers
Presentation
o Illustrated lectures
o Group pen-paper exercises with role-playing, group discussion/evaluation
Instructors
Aaron Marcus
o Tutorial presenter at CHI 1985-00; UPA 1998-2000; SIGGRAPH 1980-97
o Author/co-author of four books, including Graphic Design for Electronic Documents and User Interfaces, Addison-Wesley, 1992
o Author/co-author of 100 articles, inc. chapters/articles re global UI design
o Led international communication projects since 1978
Eugene Chen
o Computer science and architecture background 1994-1995
o Senior Designer/Analyst at AM+A, 1997-20
Benefits
We discuss the social and behavioral aspects of collaborative interactions and describe how Web technologies can be used to build collaborative applications to support these interactions. We review CSCW research and commercial developments to motivate the four basic elements of collaborative applications: awareness, communication, shared artifacts and shared workspaces. We examine different instantiations of these elements for various use scenarios and present high-level implementations of several of these instantiations. We highlight ways to use the Web as a development platform and explore its suitability for implementing collaborative applications. At the end of the tutorial, participants will be aware of the elements in Web-based collaborative applications and will have insights into the use of Web technologies to build such applications.
Origins
This substantially revised tutorial, previously presented at CHI- and CSCW-related conferences, combines discussions on social issues in collaborative applications with new Web developments.
Features
o Explore the Web as a collaborative application development platform
o Use scenarios to contextualize Web technology discussion
o Examine impact of collaboration on Web technology choice
o Discuss available Web technologies relevant to collaborative applications
Audience
This intermediate-level tutorial is intended for researchers, designers, and developers working in CSCW or Web applications to help them explore, design and build Web-based collaborative applications. In particular, this tutorial is of relevance to individuals interested in understanding social and technical issues in collaborative applications.
Presentation
Lecture with a group exercise.
Instructors
Alison Lee, Andreas Girgensohn, and Catalina Danis bring different expertise in computer science, psychology, and human-computer interaction to provide an interdisciplinary perspective on designing and developing Web-based collaborative applications. They have developed numerous applications to support distributed work groups. In the last six years, much of this development work has been carried out using Web technologies. They have presented papers and tutorials at HCI- and CSCW-related conferences.